Patient Rights, Complaints & Dispute Resolution

What are my rights as a patient at LEDAS?

Whether you live in Busan or have travelled from abroad, you have the same rights at LEDAS:

1. Respect and fair treatment regardless of gender, age, religion, social status or economic situation. Treatment may only be refused for a justifiable reason.
2. Information about your diagnosis, treatment options, expected outcomes, side effects and costs, in a language you understand.
3. Consent or refusal. You decide whether to go ahead after receiving that information.
4. A second opinion from another doctor if you wish. See second opinion for varicose veins .
5. Privacy. Your information is not shared without your consent, except in a lawful criminal investigation.
6. Respect for your culture and religion in the way care is delivered.
7. Mediation through the Korea Medical Dispute Mediation and Arbitration Agency if a disagreement cannot be resolved.

Your right to understand the cost

The first visit (consultation and leg ultrasound) costs 180,000 KRW. Treatment averages about 5,500,000 KRW per leg depending on stage, and you receive an exact quote after your ultrasound — before you agree to treatment. See treatment cost in Korea and payment and billing .

What are my responsibilities?

• Give accurate information about your health history and identity. Treatment under a false name is not allowed.
• Follow clinic rules and treat staff and other patients with courtesy.
• Meet your financial obligations for the care you receive.

Violence, threats against staff, damage to property or obstruction of medical care are punishable under Korean medical law.

How do I make a complaint?

You can raise a concern in whichever way is easiest for you:

• Speak to your English-speaking international coordinator.
• Fill in the paper form provided in each patient room or use the complaint box.
• Call 070-4895-5086 (+82-70-4895-5086 from abroad).
• Use the clinic website or email kbjledaspm@gmail.com.
• Speak to staff in person or send a letter by mail.

What happens next

1. Your complaint is recorded and classified.
2. The relevant department is notified.
3. The cause is analyzed.
4. The findings are reported to the Director.
5. You receive a response.
6. You are told about any corrective action taken.

What if I have a medical dispute?

A medical dispute is a disagreement about the care itself or its outcome. At LEDAS:

1. The case is reviewed, and the doctor responsible explains the care you received.
2. A legal affairs investigation is carried out where needed.
3. If it is still unresolved, you can contact the dispute officer at extension 7453.
4. Internal options include a reduction in medical fees or a claim through the clinic's medical accident compensation insurance.
5. External options include mediation or arbitration through the Korea Medical Dispute Mediation and Arbitration Agency (1670-2545), or a claim for damages through the courts.

The clinic's Medical Dispute Resolution Committee formally closes each case. International patients can also call the Medical Korea Information Center on 1577-7129 for independent guidance.

How is my personal information protected?

LEDAS collects only what is needed to provide care: name, gender, date of birth, address, phone numbers and email. Optional details, such as social media contacts, can be declined without affecting your care. Information is destroyed once its purpose is fulfilled, and medical records are kept for the period required by Korea's Medical Service Act. Symptom details shared when booking are used to arrange your appointment and then destroyed.

Can I get my medical records and certificates?

Yes. A treatment certificate is issued at discharge. Other documents, such as records for insurance claims, should be requested in advance. Medical statements can be issued in Korean or English. See insurance claims and medical documents .

Who to contact, and when

Patient rights and complaints – frequently asked questions